Cancellation Policy:
We ask you not to cancel, so we won’t either. Once someone has paid for a course, we will always run it.
If you really really really need to cancel, please let us know as soon as you can. We will do our best to reschedule you into the next available course at no cost.
Our Policy:
1: Course placement is not guaranteed without payment.
2: If you must reschedule, you will be placed in the next available course. You will need to pay the difference (if any) in the cost of the course.
3: Cancellations greater than 14 business days prior to the start of a course may be subject to a $50 administrative penalty.
4: Cancellations more than 7 and less than 14 business days prior are subject to a cancellation fee up to 50% of the registration fee.
5: Cancellations within 7 days are not entitled to any refund. Penalties assessed on a case-by-case basis.
6: If you miss more then 10% of course work for any reason, the entire course must be retaken (per Transport Canada regulations) at your own cost.
7: Training Certificates are not issued without payment in full.
Privacy Policy:
We are committed to providing a safe website experience for everyone. We comply with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.
You are not required to provide information on this site, unless it is to book a course with us. To request a spot in a course we will ask you for some personal information, such as your name, address and contact information. Only If needed to communicate course updates or changes will we use this information. We will always keep your information totally secure and do not distribute or sell any of the information we collect.
Students who wish to pay in person or by phone instead of booking online can choose that option at the time of checkout. We try hard to insure that everyone who signs for one of our courses will have a spot in that class. However, if there are any discrepancies or conflicts in our course attendance list, students who have paid in advance will be given priority.
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To pay at the time of booking you will need to enter financial information. This information remains with our payment provider (Stripe) and we do not have access to any of your financial information.
If you have any questions please feel free to contact us.
Group & Corporate Policy
We are want to help companies and organizations by providing quality training for their employees.
However, for our advertised courses (unless otherwise approved) we do not book more than 3 students per company/group into any one course. This is to allow space for other students.
If you have more than 3 employee who need the same training, we will be very happy to set up custom dates that fit your needs and schedule. Make sure you ask us about group rates!
Covid-19 Procedures:
Safer Ocean Systems will remain open and continue to offer high-quality marine training. We are committed to providing the safest way possible environment to ensure that we are protecting the health of our customers and staff.
Until further notice we are enacting the following safety procedures:
- Unless otherwise stated, Class sizes will be limited to 12 persons maximum. Some class sizes may vary depending on the course and our ability to maintain proper distancing.
- Each person (students, instructor, staff, or contractor) who enters (or reenters) the building will immediately use the provided hand sanitizer or go directly to the bathroom to wash their hands with soap and water.
- Anyone exhibiting possible Covid-19 symptoms (Fever, new cough, shortness of breath, feeling generally unwell) will be asked to leave and will be rebooked in the next available course.
- Everyone will maintain strict social distancing protocols. Always remain 1 fathom (2 meters) from others.
- Face Coverings (mask, scarf, bandana, visor etc..) are Strongly Recommended at all times, and will be required in times when physical distancing is not possible. SOS staff have the authority to require any student or client to put of a face covering, and may remove someone from the premises if they fail to follow safety instructions.
- We have increased our cleaning services and will be disinfecting high touch areas throughout the day.
- There will be no sharing of food, drinks, or snacks. Please feel free to bring food and drinks with you. We regret to announce that we will not be providing a coffee station or snacks at this time. Breaks can be taken at your desk or outside, the office will not be available for congregating.
- Anyone who fails to adhere to these policies will be removed from the course without re-booking and will forfeit the registration fees.
With your help we can continue to offer high quality marine training and keep everyone safe and healthy.